Collaboration Infrastructure Case Studies Enabling Mobile, Social Media and Business Video Strategie

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Colllaboration and Customer Contact technology is revolutionizing business productivity and effectiveness. Leading companies are both reducing business operating costs by 20% across the board, decisively increasing their competitive sales position and win rates and dramatically improving customer service levels. The injection of video and IM and now social networking into employee, business partner and customer contact collaboration combines with increasing mobility of workers and the increasing globalization of business to make adoption of these technologies an imperative for any organization to succeed. There are a myriad of technology providers pushing their solutions as the silver bullet for success.